Policies and terms

House policies

Everyone is welcome

Cafe Ethiopia welcomes all guests. We do not refuse service or treat anyone differently because of race, color, religion, ancestry, national origin, citizenship, immigration status, primary language, sex, gender, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, marital status or any other characteristic protected by California or federal law.

Our right to refuse service

To keep the restaurant safe and comfortable for guests and staff, we may decline to serve or ask to leave anyone who:

• is disruptive, threatening, abusive or harassing toward guests or staff;
• is visibly intoxicated, or drinks in a way that is unsafe or disturbs others;
• damages property or behaves in a way that creates a health or safety risk; or
• does not follow these house policies or the law.

Any refusal of service is based only on conduct, never on who a person is.

Bring your own wine

We do not sell alcohol. Guests 21 and over may bring their own wine or tej to enjoy with their meal. We may ask for a valid photo ID. Please drink responsibly. We may ask guests to stop drinking if we believe it has become unsafe.

Seating and groups

We do not take reservations. Tables are first come, first served. For larger groups, please call (415) 285-2728 ahead of time so we can prepare a table.

Service animals

Service animals are welcome. Under health code rules, other animals, including pets and emotional support animals, cannot be allowed inside the restaurant.

Food safety and allergies

Raw and undercooked foods

Dishes marked with an asterisk (*) on our menu, including kitfo and gored gored, are served raw or undercooked, or contain raw or undercooked ingredients. Consuming raw or undercooked meats, poultry, seafood, shellfish or eggs may increase your risk of foodborne illness, especially if you have certain medical conditions. Kitfo can be ordered fully cooked; just ask.

Allergies and dietary needs

Our kitchen uses milk (including butter and cheese), eggs, fish, shellfish, wheat and other common allergens. All dishes are prepared in a shared kitchen with shared equipment, so we cannot guarantee that any dish is free of a particular allergen. Ingredients and recipes can change.

Please tell your server about any food allergy or dietary need before you order. If you avoid gluten, ask us about the injera, as it may contain grains other than teff.

Labels on this website such as “Vegetarian,” “Mild” and “Spicy” are general guides only. Spice levels vary from batch to batch.

Prices and fees

Menu items, prices and hours shown on this website are for general information and may change without notice. The menu and prices in the restaurant are the ones that apply to your order. California and San Francisco sales tax is added to your bill.

If we ever add a mandatory service charge or surcharge, it will be shown clearly on our menu before you order, together with what it is for, as California law requires. Tips are always optional and go to our staff.

Website terms of use

By using cafeethiopia.com (the “site”), you agree to these terms. If you do not agree, please do not use the site.

Information on the site

We try to keep the site accurate and up to date, but menus, prices, hours, ratings and other details may change or contain errors. The site is provided “as is,” without warranties of any kind. Please call us to confirm anything important before your visit.

Ratings, reviews and maps

Ratings, reviews and maps shown on the site come from Google and belong to their authors and to Google. We do not edit them, and they are subject to Google’s own terms.

Links to other websites

The site links to other websites, such as Google Maps. We are not responsible for the content or privacy practices of those websites.

Our content

The text, illustrations, design and the Cafe Ethiopia name on this site belong to Cafe Ethiopia. You may share links to the site, but please do not copy or reuse our content for commercial purposes without our permission.

Limitation of liability

To the extent allowed by law, Cafe Ethiopia is not liable for any loss or damage arising from your use of the site or your reliance on information on it. Nothing in these terms limits any rights you have under California law that cannot be waived.

Governing law and changes

These terms are governed by the laws of the State of California. We may update these terms from time to time. The date at the top of this page shows when they last changed.

Privacy policy

This policy explains what information is collected when you visit cafeethiopia.com, as required by the California Online Privacy Protection Act.

Information we collect

We do not ask you for any personal information on this site. There are no forms, accounts, newsletters or online orders, and we do not use our own advertising or tracking cookies.

Information collected by our service providers

Like all websites, the services that run our site automatically receive some technical information when you visit, such as your IP address, browser type and the pages you view:

• Cloudflare hosts the site and may log this information to deliver pages and protect the site from attacks.
• Google provides the map, fonts, ratings and reviews on the site, and may collect this information when they load.

These companies handle information under their own privacy policies. We do not sell or share personal information, and we do not use it for advertising.

Do Not Track

Our site does not track visitors across other websites, so it works the same way whether or not your browser sends a “Do Not Track” signal. Third-party services such as Google may respond to these signals differently, under their own policies.

Children

This site is not directed at children under 13, and we do not knowingly collect information from them.

Your choices and questions

If you contact us by phone or email, we use what you tell us only to help with your request. For any privacy question, email info@cafeethiopia.com, call (415) 285-2728, or visit us at 878 Valencia St, San Francisco, CA 94110.

Changes to this policy

If we change this policy, we will post the new version on this page and update the date at the top.

Accessibility statement

We want everyone to be able to use our website and enjoy our restaurant. We aim for this site to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

The site is built to work with screen readers and keyboard navigation. It uses readable text sizes and strong color contrast, describes images in text, and respects the “reduce motion” setting on your device.

Tell us about a problem

If anything on the site is hard to use, or you need our menu or information in another format, please email info@cafeethiopia.com or call us at (415) 285-2728. We will read the menu aloud, answer your questions, or help in another way, and we will work to fix the problem.

At the restaurant

If you have accessibility needs for your visit, please call ahead and we will do our best to help.